Privacy Policy
Bonsai Group is the trading name of MAL Trading Ltd, based at Harbour Design Studio, Harbour Mews, South Quay, St. Sampson’s, Guernsey GY2 4QH.
We are committed to protecting your personal data and respecting your privacy.
1. Who we are
MAL Trading Ltd (Bonsai Group) is the data controller for personal data collected through this website:
Email: hello@bonsaigroup.co.uk
2. What data we collect
We may collect:
- Information you provide (e.g. your name, email, phone number, and message through forms or email)
- Technical data (e.g. IP address, browser type, and pages visited)
- Marketing preferences (if you sign up for newsletters)
We do not collect sensitive personal data.
3. How we use your data
We use your information to:
- Respond to your enquiries or provide quotes
- Send marketing emails (only with your consent)
- Analyse website use to improve our services (via HubSpot)
Our lawful bases for processing include consent, contract, and legitimate interests.
4. Sharing your data
We only share your data with trusted service providers who help us operate our website and marketing tools — mainly HubSpot, which processes website and email data on our behalf.
We do not sell or rent your personal information.
5. Cookies and analytics
We use cookies and HubSpot analytics to understand how visitors use our site and improve the user experience.
You can manage or block cookies via your browser settings at any time.
6. How long we keep data
We keep enquiry and correspondence information for up to 12 months, and client or project records for up to 6 years after our last contact, unless we’re required to retain it longer for legal or accounting purposes.
7. Your rights
You can:
- Ask us to correct or delete your information
- Withdraw consent for marketing at any time
To exercise your rights, email us at hello@bonsaigroup.co.uk.
8. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.